Audio conferencing and online meetings etiquette

As in any other human interaction, there are social rules to follow to keep a long-distance conference running smoothly - and without ruffling anyone's feathers. We will address the "do's" of audio conferencing and online meetings later, but right now let's go over a few behaviors to strike from your meeting actions.

Don't:

• Fidget or shuffle - ambient noise such as tapping pens and rustling paper can be annoying distractions
• Monopolize the conversation - phone conferencing services are cheap, but not free; let everyone speak
• Answer another call or another line - disable cell phones and call waiting until the conference is done
• Be late - tardiness is rude in any situation, and it defeats the time advantage of conference calling
• Scream to be heard - speak up when asked; otherwise, save everyone's hearing by talking at normal volume
• Let your eyes wander - make eye contact in videoconferencing just as you would in person
• Bring treats - unless your team on the other end is also munching on bagels, save your snack for later

In general, it is important to simply remember to approach a conference call or webconference the same way you would approach a personal visit. With a little common sense and courtesy, audio conferencing and online meetings can be as amiable and warm as face-to-face sit-downs - and perhaps even more productive.

Of course, once you have established long-distance aural and visual communication, it is important to the business relationship that that equipment works properly. In addition to sloppy meeting "hygiene," technical glitches and poorly utilized or operated equipment also can throw a wrench into otherwise top-notch phone conferencing services. Don't let good technology go bad due to inferior operation. Call on The Conference Group for expertise.