Event Answered


Event Answered is one of our premium audio conferencing services with live operator assistance. This is a white glove service where each participant is greeted by a live operator and up to three pieces of personal information can be collected. An operator will monitor the call for the duration of the event, allowing clients the option to restrict a conference to only authorized participants. This professional and polished conference solution is a great way to make a big impression on new clients.

Once you are in an Event Answered conference, you'll discover that you have access to a number of different controls to help structure and guide the call. Features like polling and roll call allow you to effectively track who is on the call, even if you're running a call that has a hundred or more people in attendance. Operator initiated features like "Question & Answer", allow you to further interact and engage with your participants.

Event Answered audio conferencing is an elite audio group calling solution that combines our stellar audio conferencing service with the assistance and guidance of an experience Conference Group operator.

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Included Features
Allowed Only List
Highly restricted Participant List. A Conference Group operator screens all Participants prior to entry. Your Participant List must be provided 24 hours prior to the call in an Excel or CSV format.
Attendance Reports
A report detailing each conference call, including caller ID, entry and exit times, and a link to listen to a MP3 recording of the conference (if the conference is recorded by the Leader). The Attendance Report is emailed to the conference Leader following each call.
Audio Streams (MP3)
Link to an MP3 file of your recorded conference. Audio Stream files can be downloaded or streamed via your browser. MP3 files are compatible with most browsers and media players.
Entry/Exit Tones
Choices are: Tone, Message, Tone & Message. Tones are audible throughout the conference by all Participants.
Lecture Mode Conference
This conference is most suitable for presentations and large groups. Participants in the conference are placed into a "listen only" mode and only the leader can be heard. Star Command: *5
Music
A serene ambiance will be provided in the conference waiting room. This prevents Participants from conferencing until the leader had initiated the conference. It also informs Participants that they have arrived in the conference.
Mute
Participants and Leaders can mute their individual line at any time during the conference. Mute can be toggled on and off.
Question & Answer
Leader(s) can answer Participant questions more efficiently by using the Question & Answer (Q&A) feature. Q&A promotes electronic "hand-raising". Participants press "*1" on their telephone keypad when they have a question and the Conference Group operator addresses each Participant individually. During Q&A, all lines, except the Leader(s), are muted. Participant Controls: Press *1 (Raise Hand) Press # (Remove Participant from Question Queue)
Participant Screening
Operators collect Participant information prior to Participants being admitted into the conference. Operators can collect information such as name, company, phone #, email address and title. The conference is secured by a verbal passcode, provided by the Conference Group operator.
Polling
A Polling session allows the Leader gather responses in an organized manner. The Conference Group operator, or the Leader, can ask a question and provide a list of possible answers/responses with corresponding numbers. Participants respond/vote by pressing the corresponding numbers(s) on their telephones. This feature requires a dedicated full-time operator.
Pre-Conference Host Room
Leaders dial into the conference and are placed into the Pre-Conference Host Room. In the Host Room Leaders can speak privately amongst themselves, as well as the operator, to review any procedures or instructions prior to the conference.
Recording/Playback
Leader(s) can initiate a recording anytime during the conference. Participants can playback the conference at the end of the call. All recordings can be retrieved up to 30 days to from the date of the conference via audio stream MP3 link. Star Command: *2 (Record) *3 (Playback)
Roll Call
Operator will read through Participant List, provided by the conference Leader, to take attendance during the call.
Optional Features
Backdoor Line
Direct connect to the operator via an independent phone line & number. You also have the option for the operator to call you direct via this line.
Blast Dial (Leader)
User created dial list via UBlast tool. Dial Lists are created via the UBlast Tool. List includes name and phone number of all Participants permitted to enter the conference. List may be edited up until the start of the conference. Optional blast initiation either by Leader Star Command (*92) or automatically initiated when the first Leader enters the conference. Leader(s) can "re-blast" via Star Command (*92) throughout the duration of the call to Participants.
Operator Dial-Out
Leaders may schedule an Event or Event Answered conference to have an operator dial out to specified participants by providing their name and telephone number. The operator will dial out at the specified time to the person(s) requested and attempt to connect them into the conference call. Note: In addition to Event/Event Answered conference charges, additional fees will apply for international phone numbers.
Participant List
At the conclusion of the conference a Participant List is distributed via email to the email address of your choice.
Transcription
Typed transcription of the conference can be provided per request. Transcription services are usually provided within 48 hours after the conference in a Word document via email. Additional charges apply.
Start conferencing with these
Event features:
  • Participant Greeting & Screening
  • Custom Operator Announcements
  • Toll-free Access*

*For Canadian and International Toll-free additional fees may apply.

Manage your conference online
with these tools:
  • Outlook Plug-in