Support

Common Questions

• How do I download my recordings?

  To get access to your reservationless recordings, create a logon for our new customer dashboard. Once you have created a logon, you can click Conference Overview in the My Conference section of the dashboard. Select the History icon under Actions to receive a list of your conference calls for the last 6 months. Find the conference with the recording you want to download. Right click the recording name and click save target as… Choose where you would like to save the MP3 file and click OK.

• I just received my conference card, how do I schedule my conference?

  With a reservationless or TogetherTalk conference card there is no need to schedule a conference with the Conference Group. Your conference card is available for use 24/7/365. To start your conference leaders and participants may dial any of the access numbers listed on your conference card. Once connected, enter the corresponding passcode followed by the # sign. If you are a participant, you may hear music until the leader joins the conference.

• How do I find international Toll-free numbers?

  To get a list of available INTF numbers, create a logon for our new customer dashboard. Once you have created a logon, you can click the option on the side for a list of numbers you can use with your conference card.

• How do I get additional Reservationless conference cards?

  To add additional Reservationless or TogetherTalk conference cards to your account, you can either send an email to support@conferencegroup.com or call 877-263-4047. You will need your account number or company name, plus a valid leader passcode.