Home » Support » User Guides » Outlook Plug-in

User Guide: MS™ Outlook Plug-in


The Conference Group MS Outlook Plug-in integrates with Microsoft Outlook to enable you to invite conference participants to an audio, web, and/or video conference, based upon pre-configured conference information that you control. This User Guide describes the steps involved to use this tool. If you need additional assistance contact Support at 1.877.709.8255 or email Customer Service.

Installing TCG Outlook Plug-in
back to top
  • Microsoft Outlook cannot be running on the system while the TCG Outlook Plug-in is installing. Please close Outlook before installation.
  • Download the installer file, TCGOutlookPlugin.msi, by clicking here.
  • Run the installer file, specify the installation folder, and then close the installer when it is done.
Using TCG Outlook Plug-in
back to top
  • Once the installation is done, start Outlook to verify that the installation was successful.
  • The "Schedule a Conference" button should appear on the Outlook tool bar.
    TCG Outlook Plug-in Toolbar
  • You must first configure the settings before using the plug-in.
  • To configure the settings, click the "Schedule a Conference" button and choose Settings.
    TCG Outlook Plug-in Toolbar
  • A new window will be displayed.
    TCG Outlook Plug-in Toolbar
  • Configure your conference information. Click the Apply button to save.
  • You can also edit the invitation information and add your personal signature if necessary.
    TCG Outlook Plug-in Toolbar
  • Click OK to save the information.
  • TCG Outlook plug-in is ready for use by selecting the Schedule Conference button on the tool bar.

NOTES:
  • On Microsoft Outlook 2010, the toolbar is located in the Add-ins tab.
  • You may need to update the settings whenever you receive new conference information.
Removing TCG Outlook Plug-in
back to top
  • Close Microsoft Outlook.
  • Select Start > Settings > Control Panel.
  • Click Add/Remove Programs.
  • Find and select TCG Outlook Plug-in on the program list.
  • Click Change/Remove and it will display the Uninstall Wizard.
  • Click Uninstall.
  • Wait until the process completes and click Done.
  • Remove the local configuration files. (see next section)
Removing Local Configuration Files
back to top

Changes to the personal signature, email greeting text, star commands, and dial-in information will be stored in the configuration file. The user configuration file is stored locally on the PC. To remove the user configuration settings, go to the configuration folder and the delete the settings file.

The configuration file can be found in the following folder:

  • On Windows XP: C:\Documents and Settings\"USERPROFILE"\Local Settings\Application Data\The_Conference_Group\TCGOutlookPlugin\ directory.
  • On Windows Vista and Windows 7: C:\Users\"USERPROFILE"\AppData\Local\The_Conference_Group\TCGOutlookPlugin\ directory.

NOTE:
  • Local Settings and AppData folders are usually hidden by default. To view the hidden folders, open My Computer, select Tools > Folder Options and select View tab. Then choose "Show hidden files and folders" options. Click OK.
System Requirements
back to top
  • Microsoft Windows® XP, Windows Server 2003, Windows Vista, or Windows 7.
  • Microsoft Outlook 2003, 2007, or 2010
  • .NET Framework 2.0 or later.
  • System Administrator Privilege.

User Guide Menu
Audio Conferencing
Web Conferencing
Video Conferencing
User Tools

Common Questions

  • How do I download my recordings?

    To get access to your reservationless recordings, create a logon for our new customer dashboard. Once you have created a logon, you can click Conference Overview in the My Conference section of the dashboard. Select the History icon under Actions to receive a list of your conference calls for the last 6 months. Find the conference with the recording you want to download. Right click the recording name and click save target as… Choose where you would like to save the MP3 file and click OK.

  • I just received my conference card, how do I schedule my conference?

    With a reservationless or TogetherTalk conference card there is no need to schedule a conference with the Conference Group. Your conference card is available for use 24/7/365. To start your conference leaders and participants may dial any of the access numbers listed on your conference card. Once connected, enter the corresponding passcode followed by the # sign. If you are a participant, you may hear music until the leader joins the conference.

  • How do I find international Toll-free numbers?

    To get a list of available INTF numbers, create a logon for our new customer dashboard. Once you have created a logon, you can click the option on the side for a list of numbers you can use with your conference card.

  • How do I get additional Reservationless conference cards?

    To add additional Reservationless or TogetherTalk conference cards to your account, you can either send an email to support@conferencegroup.com or call 877-263-4047. You will need your account number or company name, plus a valid leader passcode.