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User Guide: Reservationless


This guide provides the basic information necessary to start using our Reservationless audio conferencing service. If you need additional assistance getting started or if you do not yet have an account, contact Reservationless support at 1.877.709.8255 or email Customer Service.

Leader Instructions
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  1. Dial the appropriate Access Number listed on your conference card
  2. When prompted enter your Leader passcode followed by the # key

Note: If music/security feature is ON, the leader is required to enter his or her leader code. Turning off the music feature automatically allows the conference to begin.

Participant Instructions
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  1. Dial the appropriate Access Number listed on your conference card
  2. When prompted enter your Participant passcode followed by the # key

Note: If music/security feature is ON, you will hear music until the leader joins.

Record Your Conference
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  1. Press *2 to initiate recording setup
  2. Your Recording File Number will be read off to you, please retain your recording number for future reference
  3. Press 1 to being recording
  4. Press *2 to stop recording

*Only the Leader can initiate a recording. ALL participants will be prompted that recording for the conference call has been enabled.

Access Your Recording
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  1. Log into the Customer Dashboard at www.conferencegroup.com/dashboard (Note: First time visitors will have to Register to access the Customer Dashboard)
  2. Click on Conference Overview in the left menu bar.
  3. Select the History icon under the Actions column to retrieve a list of your conference calls for the last 6 months.
  4. Select the Conference with the recording that you wish to download
  5. Right click the recording name and click "Save Target As..."
  6. Choose where you would like to save the MP3 file and click OK.

Note: If you are setup to receive audio streams you will receive an email approximately 30 minutes after your conference has ended with a link to the MP3 recording.

*Conference Recordings are accessible from the Customer Dashboard and streaming link for 30 days

Star Commands
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Leader
*0
 Request an operator
*1
 Dial out to a participant
(Signed Leader Dial Out Authorization Form required)
*2 - Return with a new participant
*3 - Return without a new participant
*2
 Conference record on/off
*3
 Conference playback on/off
(Available for 7 days)
*4
 Increase / decrease volume
*5
 Conference lecture mode on/off
*6
 Mute line on/off - not available for leader line(s)
*7
 Lock conference on/off
*8
 Participant count or roll call
*9
 Stops Roster playback
*92
 Automatic blast dial
(Authorization Form Required)
*94
 Replay a conference recording file number
*98
 Turn leader hang-up off during the conference
##
 End the conference

Participants
*0
 Request an operator
*3
 Conference playback on/off
*6
 Mute line on/off
*8
 Participant count or roll call
*9
 Stops Roster playback

 

User Guide Menu
Audio Conferencing
Web Conferencing
Video Conferencing
User Tools

Common Questions

  • How do I download my recordings?

    To get access to your reservationless recordings, create a logon for our new customer dashboard. Once you have created a logon, you can click Conference Overview in the My Conference section of the dashboard. Select the History icon under Actions to receive a list of your conference calls for the last 6 months. Find the conference with the recording you want to download. Right click the recording name and click save target as… Choose where you would like to save the MP3 file and click OK.

  • I just received my conference card, how do I schedule my conference?

    With a reservationless or TogetherTalk conference card there is no need to schedule a conference with the Conference Group. Your conference card is available for use 24/7/365. To start your conference leaders and participants may dial any of the access numbers listed on your conference card. Once connected, enter the corresponding passcode followed by the # sign. If you are a participant, you may hear music until the leader joins the conference.

  • How do I find international Toll-free numbers?

    To get a list of available INTF numbers, create a logon for our new customer dashboard. Once you have created a logon, you can click the option on the side for a list of numbers you can use with your conference card.

  • How do I get additional Reservationless conference cards?

    To add additional Reservationless or TogetherTalk conference cards to your account, you can either send an email to support@conferencegroup.com or call 877-263-4047. You will need your account number or company name, plus a valid leader passcode.