User Guide: Scheduled


This guide provides the basic information necessary to start using our Scheduled audio conferecing service. A Scheduled conference is a non operator assisted conference call. They can be reserved as one-time, daily, weekly, bi-weekly, or monthly if needed. If you need additional assistance getting started or if you do not yet have an account, contact Scheduled support at 1.877.709.8255 or email Customer Service.

Schedule a Conference

Reservations can be made 24 hours a day by phone or email.

By PHONE: 877-709-8255 (U.S. & Canada) / 302-709-8255 (Int'l)
By EMAIL: csr@conferencegroup.com
  1. Contact the Conference Group Customer Service department
    using the email address or phone # listed above.
  2. Have your account and conference reservation information available. (see below)
What you will need to make a reservation
  • Account Number
  • Leader Name
  • Date of conference(s)
  • Start Time
  • End Time
  • Time Zone
  • Number of callers
  • Email Address for confirmation
Access Phone Numbers
Your emailed Conference Confirmation will include:
  • U.S. Toll-Free
  • Canadian Toll-Free
  • Toll dial-in numbers
  • Passcode
To Access the Conference
  1. All callers dial the appropriate Access number listed on the Conference Confirmation email
  2. When prompted, enter the Participant Passcode, followed by the # key
Note: *Leaders will enter the Leader Passcode if one was requested.
Star Commands

Leader

*0
Request an operator
*1
Dial out to a participant
(Signed Leader Dial Out Authorization Form required)
*2 - Return with a new participant
*3 - Return without a new participant
*2
Conference record on/off
*3
Conference playback on/off
*4
Increase / decrease volume
*5
Conference lecture mode on/off
*6
Mute line on/off
*7
Lock conference on/off
*8
Participant count or roll call
*9
Stops Roster playback
*92
Automatic blast dial
*94
Replay a conference recording file number
*98
Turn leader hang-up off during the conference
##
End the conference

 

Participants

*0
Request an operator
*3
Conference playback on/off
*6
Mute line on/off
*8
Participant count or roll call
*9
Stops Roster playback