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User Guide: Scheduled


This guide provides the basic information necessary to start using our Scheduled audio conferecing service. A Scheduled conference is a non operator assisted conference call. They can be reserved as one-time, daily, weekly, bi-weekly, or monthly if needed. If you need additional assistance getting started or if you do not yet have an account, contact Scheduled support at 1.877.709.8255 or email Customer Service.

Schedule a Conference
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Reservations can be made 24 hours a day by phone or email.

By PHONE: 877-709-8255 (U.S. & Canada) / 302-709-8255 (Int'l)
By EMAIL: csr@conferencegroup.com
  1. Contact the Conference Group Customer Service department
    using the email address or phone # listed above.
  2. Have your account and conference reservation information available. (see below)
What you will need to make a reservation
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  • Account Number
  • Leader Name
  • Date of conference(s)
  • Start Time
  • End Time
  • Time Zone
  • Number of callers
  • Email Address for confirmation
Access Phone Numbers
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Your emailed Conference Confirmation will include:
  • U.S. Toll-Free
  • Canadian Toll-Free
  • Toll dial-in numbers
  • Passcode
To Access the Conference
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  1. All callers dial the appropriate Access number listed on the Conference Confirmation email
  2. When prompted, enter the Participant Passcode, followed by the # key
Note: *Leaders will enter the Leader Passcode if one was requested.
Star Commands
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Leader
*0
 Request an operator
*1
 Dial out to a participant
(Signed Leader Dial Out Authorization Form required)
*2 - Return with a new participant
*3 - Return without a new participant
*2
 Conference record on/off
*3
 Conference playback on/off
*4
 Increase / decrease volume
*5
 Conference lecture mode on/off
*6
 Mute line on/off - not available for leader line(s)
*7
 Lock conference on/off
*8
 Participant count or roll call
*9
 Stops Roster playback
*92
 Automatic blast dial
*94
 Replay a conference recording file number
*98
 Turn leader hang-up off during the conference
##
 End the conference

 

Participants
*0
 Request an operator
*3
 Conference playback on/off
*6
 Mute line on/off
*8
 Participant count or roll call
*9
 Stops Roster playback

User Guide Menu
Audio Conferencing
Web Conferencing
Video Conferencing
User Tools

Common Questions

  • How do I download my recordings?

    To get access to your reservationless recordings, create a logon for our new customer dashboard. Once you have created a logon, you can click Conference Overview in the My Conference section of the dashboard. Select the History icon under Actions to receive a list of your conference calls for the last 6 months. Find the conference with the recording you want to download. Right click the recording name and click save target as… Choose where you would like to save the MP3 file and click OK.

  • I just received my conference card, how do I schedule my conference?

    With a reservationless or TogetherTalk conference card there is no need to schedule a conference with the Conference Group. Your conference card is available for use 24/7/365. To start your conference leaders and participants may dial any of the access numbers listed on your conference card. Once connected, enter the corresponding passcode followed by the # sign. If you are a participant, you may hear music until the leader joins the conference.

  • How do I find international Toll-free numbers?

    To get a list of available INTF numbers, create a logon for our new customer dashboard. Once you have created a logon, you can click the option on the side for a list of numbers you can use with your conference card.

  • How do I get additional Reservationless conference cards?

    To add additional Reservationless or TogetherTalk conference cards to your account, you can either send an email to support@conferencegroup.com or call 877-263-4047. You will need your account number or company name, plus a valid leader passcode.