Getting Started -
Accessing the Audio Console
- Open your preferred browser and log onto
www.ConferenceGroup.com. (Note: the Audio Console works best in
Firefox, Google Chrome, Safari and IE10 browsers)
- Log into your Customer Dashboard Account. If you do not have a
Dashboard Account, click "Register Now" to set one up.
- Click the "Launch Audio Console" link from the Customer
Dashboard to start managing your call.
The main console screen is displayed:
- Select the conference from the "My Conferences" dropdown for
which you want to view and/or manage. (Scheduled conferences will
not show up in the dropdown until 10 minutes before their scheduled
start time. Event and Event Answered conferences will be accessible
25 minutes before their scheduled start time.)
- Once attendees (both Leaders & Participants) are in the
conference they will appear in the Audio Console display.
Conference Attendees can join the call by:
Calling into the conference using the Dial-in Access # and the
Being "called-out" to via the Contacts Panel. (Note additional
charges may apply). See Dial Out Section for instructions.
- Click "Start Call" to initiate or start your call. This will
stop the Hold Music, if it is playing, and all attendees will be
able to listen and/or talk into the conference. (Note: Calls are
billed based upon the time they are connected into the conference,
not the time you start the call.)
Note: A Participant List is displayed when a Leader logs on to
the Audio Console.
From the Contacts panel you can Dial Out to conference attendees
(both Leaders and Participants). Your contacts can be uploaded via
a CSV file or manually entered one at a time. You can also Dial Out
to your entire contact list, or to one contact at a time.
Note: Your Contact List will be saved and stored for future
calls. Contacts will remain in the list until they are manually
Note: A signed Leader Dial-Out Authorization Form is required.
(For more information, you may contact
- Enter and/or Upload (see upload instructions below) your
contact list into the Dial out section.
- Check the box next to each contact in your list that you would
like to connect. Note: Select the checkbox at the top of the
Contact List to "select all" of your contacts. (Note: A maximum of
10 Contacts may be called out to)
- Click "Dial Out Now" to start.
- Click "Return to call" once the Dial Out has been
- Click "Start Call" to initiate or start your call if you
haven't already. This will stop the Hold Music, if it is playing,
and all attendees will be able to listen and/or talk into the
conference. (Note: Calls are billed based upon the time they are
connected into the conference, not the time you start the
Dial Out -
To save time you can upload your contacts via a CSV file.
Download the sample CSV file and open it in Excel or your text
editor. Follow the format provided to setup your list for upload.
Note: This feature is NOT available on mobile devices.
- Select "Choose File" to locate your CSV file on your
- Select your file to upload.
- Click "Upload".
- View uploaded contacts in the contact list.
- Click "Playback" to open the Audio Playback Panel.
- Select the recording you would like to playback from the
dropdown list of available recordings.
- Use the Playback control buttons to begin playing the
recording. NOTE: Initiating Playback will STOP recording IF you
currently have it in progress.
Note: Only recording within the last 7 days will be available
for Playback. It may take up to 20 minutes for a newly recorded
file to become available for Playback)
Each call attendee (both Leaders and Participants) has
individual controls associated with their line. With a simple click
you can enter attendee's Contact information as well as Mute, Hold
or Disconnect their line.
||Edit an Attendee's information. This
makes it easier to keep track of who's who on the call.
Note: The "Name" field will display on the call detail report as
well as an attendance report.
||Disable an Attendee's microphone.
Note: They will still be able to listen to the call.
||Disable an Attendee's microphone and speakers.
This allows for private conversations between others on the
Note: Those on hold will hear music during this time.
||Disconnect an Attendee from the conference.
Note: This can NOT be undone.
Choose between a grid and table view to graphically display your
attendee list and sort your list according to Name, Phone Number or
Select Name, Phone or Company from the Sort Dropdown to filter
your attendee list.
||List/Grid Display Options
Toggle between a list and grid displays
See the icons below to properly identify notifications,
attendees and alerts during your conference.
||Active Talker (Indicates who's currently talking)
||Raised Hand (Indicates this participant has a question or
- Participants can alert their conference leader when they have a
question or comment by pressing star one (*1) on their telephone
- When *1 is pressed by a participant a hand will appear in the
details on the attendee list. This lets the leader know there is a
question or a comment without interrupting the call.
- Participants can "lower" the hand by pressing the pound (#)
A Note About
Scheduled Calls Without A Leader Code
When using Audio Console with a conference that does not have a
leader code some of the tool's functionality will be limited. Not
having a leader code disables the use of full conference functions
including; Start Call, Mute All, Un-Mute All, Playback, Lecture,
Record, and Lock. (If you wish to have access to these functions
please request a leader code when scheduling your conference.)
Note-When you have a conference without a leader passcode the
message "You are joining a conference that contains attendess(s)"
stays displayed and slowly blinks the entire duration of the
Click "Start Call" to initiate or start your call. This will stop
the Hold Music, if it is playing. Click "End Call" to end your call
(Note: This will hangup everyone in the call).
Ability to open or close the Notes Timeline. See how to Add/Edit
Notes in the Notes section.
Mute ALL attendees in the conference (Note: ALL Leaders &
Participants will be muted).
A full list of active Conferences will be listed here. You may
switch accounts while monitoring a live call.
Un-Mute ALL attendees in the conference (Leaders &
Participants will be un-muted).
||Attendee Count Display
View the number of Leader and Participants in your call.
Opens the Playback Panel from which you can "playback" audio
recordings of a previous conference.
Toggled on and off by the Playback button. See "Playback
Instructions" for details.
Opens the Contacts Panel and Dial Out Section. From here you can
upload and save conference call attendees and Dial Out to one or
more attendees from your contacts list.
View all attendees as they enter and exit the call. From here you
can edit Attendee information and control participation.
This feature can be toggled on and off. Participants are placed
into a "listen only" mode where only the leader(s) can be
Sort your Attendee list by Name, Phone Number or Company.
A Recording can be started anytime during the conference. There is
also the ability to Pause and/or Stop the recording. (Note: If a
recording is stopped prior to the end of the call it can NOT be
restarted until the next call.)
||Attendee Grid/List Display
Control how you display your attendee list. You can choose from a
Grid or List (default) view.
When initiated this feature prohibits further entry of any new
Participants into the conference. Note: If you choose to record
your call, this feature can ONLY be initiated AFTER a recording has
been started and must be release BEFORE recording can be