User Guide: Recording Manager

Access all of your recorded Event, Event Answered, and Scheduled audio conferences via the Recording Manager. This User Guide describes the steps involved to use this tool. If you need additional assistance contact Customer Service at 1.877.709.8255 or email

REMINDER: Recordings can not be retrieved until 30 minutes AFTER the conference has ended.

To access recordings for our Reservationless service please view the Customer Dashboard User Guide.

Logging In
  1. Go to Recording Manager
  2. Log in with your account email address and password
    • The user Login is the contact email address associated with your account
    • The Password is the Conference ID used to record the conference.
    • Once you log in, all of the conferences you have recorded under that conference will appear.
Retrieve a Recording
  1. Select from the list of conferences the recording you want to access
Recording Playback Options

You can retrieve your recordings in a number of ways:

  • Download an MP3 file
    Right click on the file name, and click "Save Target As"
  • Stream via your web browser
    Click Recording link, player will open in new window
  • Email MP3 file to the contact email
    Click Email to send

NOTE: Files are available from our website for 30 days.